Mainly, the reasons are

  • Your device or browser is incompatible
  • You have not given access to the camera and/or microphone in your browser


Device/Browser Incompatibility

If you're on an iPhone/iPad, and attempting to use our service with Firefox, Chrome, Brave, or other third party browser, be aware that Apple does not permit those browsers to access the camera or microphone. Only Safari will work on iPhones/iPads.


See also our article on device support.


Enabling Access to the Camera/Microphone

To prevent malicious websites from spying on people, browsers prompt users when a site requests access to the camera or microphone. 


Sometimes people accidentally click/tap the wrong button and end up blocking access. The articles below will help you to enable access to the camera/microphone if you're having problems.


Mobile Devices

iPhone and iPad

Android

Desktop Devices